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Set the network up: providers, clients, protocols, formulary, labs, forms, integrations and settings, then go live.
What a provider network doesHow your network, its providers and its clients fit together: a patient's path to a prescription, primary vs additional network, async, sync and on-demand visits, and who handles what.
Roles and permissionsWho can do what in a provider network: Provider Network Admin, Provider and Provider Delegate, who can invite whom, changing a role, and switching between your accounts.
DashboardThe network admin Dashboard: approve client go-live requests and lab reviews, check queue health every morning, reopen recent visits and prescriptions, and finish the setup checklist.
BillingThe Billing page: connect the payment processor that charges your Affiliate clients' patients, switch processors, use test mode, or take payment outside GEN Health.
ProvidersThe Providers page: invite providers, admins and delegates, find a provider and read their status, send a magic link, log in as a provider, and onboard a new provider start to finish.
FormsYour network's intake and consent forms: who owns which form, build a form with disqualifiers, attach it to protocols or categories, choose how long answers count, and make staff sign forms.
ProtocolsYour clinical catalog: create a protocol, require labs with minimum biomarkers and result recency, manage network categories, turn a protocol on for a client (and why patients still can't see it), and retire one with Replace and delete.
FormularyPair pharmacy medications with protocols (pairing or mapping), set the default sig and days supply, add custom medications, hide what you don't offer, and find out why a medication can't be prescribed in a state.
LabsYour network's lab panels: check markers and cost, link a panel to a protocol with Link protocol, approve a client's lab panel from the Dashboard, and add a new panel.
IntegrationsChoose which pharmacies your providers prescribe to, switch lab connectors on or off, start ScriptSure set-up, and (for providers) connect Google Calendar.
ScriptSureSet up ScriptSure for your network, enrol prescribers and delegates, clear "Pending Verification", fix the "verified ScriptSure prescriber mapping" error, and open ScriptSure as a provider.
Settings — Artificial intelligenceChoose the AI models and edit the prompts behind AI-drafted SOAP notes and Ask AI, test a change on sample data, and go back to the default.
ClientsEvery client account your network serves: onboard a new client end to end (create, protocols, providers, visit fees, sandbox test, go-live), track status and comments, and add your own columns.