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For providers and delegates: visits, the charting window, prescriptions, patients, messages and your schedule.
Start your shiftWhat to clear at login, what the Dashboard tells you, and the order to work the queue: ASYNC Visits, SYNC Visits, On-demand, Prescriptions and Messages.
Visits (ASYNC)The async chart review queue: claim a visit, see why Claim is greyed out, hand a visit back, bring back Pending Patient Response visits, and assign or reassign as an admin.
Charting windowChart a visit from claim to decision: attestations, what each decision does and what the patient sees, Need Clarification for labs or forms, deferring, and sending the script with Submit Rx or Save for later.
Visits (SYNC)Run booked video visits: Today's Schedule, Start Visit and Too Early, in-call controls, no-shows, rescheduling, claiming network visits, and how admins reassign.
My schedulePublish the hours patients can book, change or reduce them, connect Google Calendar, choose your Preferred Protocols, and add a state licence or DEA.
PrescriptionsEvery script your network wrote: see what needs approval, finalize a client's prescription request, stop or send a queued Rx before it auto-sends, and fix a failed script.
OrdersEvery purchase across your network's clients: find an order, see what is holding it up, chase tracking, correct a status or put it on hold, and refund as an admin.
MessagesChat with patients, teammates and clinics: start a conversation or patient DM, answer escalated requests, post announcements to clients, and reach all your providers.
PatientsFind any patient of your network's clients, read their record, fix the phone, address or sex a pharmacy rejected, leave Internal or Shared comments, and call them.